Why hasn't my transactions been confirmed?

There may be the following situations:

  1. It is possible that the transaction order has been credited, but you have not received the webhook notification (please note that our webhook sends notifications up to 7 times). We recommend that you go to the corresponding notification page on the dashboard, and click the button to resend the webhook notification. (See more: https://doc.ccpayment.com/ccpayment-for-developer/webhook-notification/webhook-notification-tutorial)

  2. If you still haven't received a successful notification, please check the transaction details by searching the Txid on the dashborad’s transaction page to confirm whether the transaction has been successfully credited.

  3. If you have any other questions, please contact our customer service for manual assistance (https://t.me/CCPaymentSupportBot).

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