5 Essential E-commerce KPIs to Track for Better Payment Processing

Tracking appropriate KPIs is essential for e-commerce business success. In this article, we'll review five critical KPIs to assist you in better understanding your store's payment processing. They're simple to grasp, yet keeping track of them can make a significant difference.

5 Essential E-commerce KPIs to Track for Better Payment Processing

Running an online store can be exciting, but how can you know whether everything is running smoothly behind the scenes, particularly regarding payments? This is where Key Performance Indicators (KPIs) come in. Consider KPIs to be landmarks on your path to success.

In this article, we'll review five critical KPIs to assist you in better understanding your store's payment processing. They're simple to grasp, yet keeping track of them can make a significant difference.

What is a Key Performance Indicator?

A key Performance Indicator (KPI) is a measurable statistic showing how well a company meets its core business objectives. Organizations use these metrics to assess their progress in reaching their goals. Various businesses have different aims; hence their KPIs will differ.

For example, a retail business may prioritize sales revenue as a major KPI, whereas a customer service department may prioritize KPIs such as client satisfaction and call response times.

KPIs help businesses to measure their accomplishments, allowing them to track progress, make informed decisions, and set future goals. They are significant because they bridge the gap between lofty ideals and concrete plans.

5 Essential E-commerce KPIs to Track for Better Payment Processing

Conversion Rate

The conversion rate is the percentage of visitors to your website that make a purchase. It's a quick and easy way to see how well your online store is doing. Divide the amount of sales by the number of visitors and multiply by 100 to get the figure. A higher conversion rate indicates that more of your visitors are purchasing from you, which is positive.

If your conversion rate is poor, it could indicate that individuals are having difficulties with the payment procedure. It could be because it's too complicated or time-consuming or because they don't trust your payment methods. Streamlining the checkout process and providing reliable and secure payment choices.

Cart Abandonment Rate

Another key KPI is the cart abandonment rate. This statistic illustrates how many consumers put things in their shopping carts but do not purchase anything. High rates indicate that something in your payment process is discouraging customers.

To compute this rate:

  1. Divide the number of shopping carts formed by the total number of completed purchases.
  2. Subtract this from 1 and multiply by 100 to get the percentage of cart abandonment.
  3. If your rate is high, consider simplifying your checkout process, adding more payment alternatives, or providing transparent pricing with no hidden fees.

Average Transaction Value

The average transaction value shows how much customers spend when purchasing. By tracking this KPI, you can see if changes to your payment process affect how much customers are willing to spend.

Customers may be spending less because the payment process is too complex. Making payment easier and faster may encourage people to spend more. Offering many payment alternatives can also be beneficial. Some consumers may spend more if they can pay in their preferred way.

Payment Method Usage

This KPI indicates which payment options your clients prefer. It is critical since providing the appropriate payment options can enhance your payment process and increase sales. Examine which payment methods are most frequently utilized in completed transactions to keep track of this.

If one approach is more popular than the others, it could be because it is more convenient or secure. Consider promoting it or making it the default payment method. However, you should still provide several solutions to accommodate varied customer preferences.

Chargeback Rate

The chargeback rate is the number of times customers request that their credit card company reverse a charge. It's a crucial metric because high rates can suggest issues with your payment process or fraud.

Divide the number of chargebacks by the total number of transactions and multiply by 100 to calculate your chargeback rate. Consider why clients request chargebacks if your rate is high. Are they dissatisfied with their purchase, or is there an issue with the payment process? Addressing these concerns may lower your chargeback rate and enhance your overall payment process.

Track Your KPIs with All in One Payment Gateway

Understanding your e-commerce KPIs is critical for the success of your online business. To accurately track your KPIs, you must have access to all of your e-commerce data in one location, and having a dependable, all-in-one payment gateway may make this process easier.

Not all payment gateways allow you to track your e-commerce KPIs, expenditure, and transaction history in one place. However, as the top crypto payment gateway with a low service cost of only 0.03%, which is cheaper than any other platform on the market, CCPayment is a payment gateway that allows you to track your essential KPIs in a single overview.

CCPayment facilitates seamless cryptocurrency transactions and allows you to track and monitor your KPIs effectively. It offers a unique unified payment API that can easily integrate with any website or e-commerce platform. This feature allows businesses to accept more than 45 cryptocurrencies via a single checkout page, making it an ideal choice for global transactions. Whether or not your consumers are familiar with CCPayment, they may enjoy a smooth, secure, and contactless checkout experience.

CCPayment's goal is to provide businesses of all kinds and sectors with a reliable, affordable, and secure means to accept cryptocurrency payments from clients anywhere in the world. CCPayment seeks to make cryptocurrency use simple and frequent in both physical and e-commerce environments, facilitating cryptocurrency's global growth as a mainstream digital payment method.

Accepting a diverse range of cryptocurrencies, providing a secure payment gateway to safeguard businesses from fraudulent transactions, and providing low-cost services that pull consumers and businesses away from traditional, more expensive payment methods are critical to attaining this goal.


Tracking appropriate KPIs is essential for e-commerce business success. The five points we've discussed are critical to your payment processing efficiency. Knowing your conversion rate, cart abandonment rate, average transaction value, payment method usage, and chargeback rate will help you make smarter decisions.

So, keep an eye on these data and adapt your strategy as needed. With these insights, you can improve the efficiency of your payment operations, resulting in happier consumers and a more successful online business.

Are you ready to track your online business KPIs for improved payment processing? Join the growing number of businesses taking cryptocurrency payments and tracking their assets in one place with CCPayments. Sign up now!